Customer Service Frequently Asked Questions

This program is ideal for anyone that already has an operational website, and just needs access to quality products and fast shipping.

For your convenience, we've provided answers to some of our most-asked customer service related questions below. If you don't find what you're looking for here,
please click here to contact us,. We'll be glad to help out.

 

About The Program

  • Our FAQ's cover all of the information you will need on our program, and will help you make an informed decision about working with us.
    Please read prior to signing up or sending us inquiries.
  • Please note that this is a Free Drop Shipping service*, and as a result, we do not offer advice on starting an online business, nor do we build or operate websites for our customers, or offer White Label sites. Programming is up to you, the business owner, we do not provide integration, all images must be uploaded to your own server. *except cost of goods, shipping and handling.
  • If you just need quality products, great prices and a fast shipper, we are happy to help out, that is our specialty!
  • ALL online sellers must provide a valid URL on the application in order to be approved. Third party sellers must provide a link to where they are selling online.

 

Datafeeds

By using these datafeeds you agree to our Terms and Conditions as outlined below:.

All materials contained on this web site are protected by United States and Canadian copyright law and may not be reproduced, distributed, transmitted, displayed, published or broadcast without the prior written permission of TBMBM, Inc., Parent Company of SexToyDropShipping.com and SexToyDropShipping.ca except under the following conditions.
Permissions: Images displayed on this web site are the property of TBMBM, Inc., Parent Company of SexToyDropShipping.com and SexToyDropShipping.ca. IMAGES MAY NOT BE REDISPLAYED ON ANOTHER WEB SITE WITHOUT PERMISSION OF TBMBM, Inc., Parent Company of SexToyDropShipping.com and SexToyDropShipping.ca.
Images are to be downloaded only and served from your own website. Any violation of this will result in immediate termination of your account.


Permissions

Images displayed on this web site are the property of TBMBM, Inc., Parent Company of SexToyDropShipping.com and SexToyDropShipping.ca.
IMAGES MAY NOT BE RE-DISPLAYED ON ANOTHER WEB SITE WITHOUT PERMISSION OF TBMBM, Inc.

You are not permitted to use our reviews, category images, banners or videos shown on our website, only the images and product descriptions provided in our feeds.


The inventory feed has all the products in our catalog, while the product feed only shows products that are available (we remove discontinued items with no inventory).

Product Feed (updated at noon EST daily)     http://www.sextoydropshipping.com/feed/product-feed.xml

Inventory Feed (updated every 15 minutes)     http://www.sextoydropshipping.com/feed/inventory-feed.xml

Product Feed (updated at noon EST daily)     http://www.sextoydropshipping.com/feed/product-feed.csv

Inventory Feed (updated every 15 minutes)     http://www.sextoydropshipping.com/feed/inventory-feed.csv

 

Column Titles

Within the feeds you will find these abbreviations.

Disco = Discontinued

T = True

F = False

 

Is there an order minimum?

No, that is the benefit of SexToyDropShipping!

 

What are the fees, and how much is shipping?

All shipping rates are determined based on weight, destination and service level. We charge UPS Small Business Rates x 1.1 of the order's total weight (to account for dimensional weight) and only an additional $2.50 in handling fees. To calculate your order's shipping charges, add all the items to your cart and it will show you the available shipping options on the checkout page.

 

Will the order be shipped discreetly?

All packages are ‘brown box’ delivery, and 100% discreet. The outside of the shipment is labelled with the recipient's name and address. Our company name will not appear on the label nor will yours (please ensure when placing orders that the name and address read how you want the label to be printed). The Packing List is enclosed inside of the box, which only lists the contents, nothing else. This ensures optimum discretion for the consumer. Please note that we are not able to incorporate anything custom, such as your company’s name, logo or marketing materials with these shipments.

 

How do my orders get processed?

Once you have received an order that you want us to fill on your behalf, login to your Drop Shipping account, and place the order for your customer. Each order that you receive is an order that you will make manually on our site. For quicker Check-Out, the Billing Address will be pre-set with your billing information, according to the information you provided when you signed up. Enter your customer’s information into the Shipping Address field. If you have regular customers that order from you frequently, you can check the ‘Save in address book’ box for their future orders. Once you have entered a Postal Code, the site will calculate the shipping costs. Proceed with payment and once the order has gone through, you will receive an Order Confirmation email. Once the shipment has left our facility, another invoice will be e-mailed to you with the tracking information.


Please note that all order fulfillment is done online, we do not accept orders via e-mail, phone or fax, as this service is automated to ensure the fastest fulfillment.

 

I just bought something from your site. How long will it take to arrive?

All orders are processed and shipped within 24 hours (in stock items only, check the item status on the product page) during the business week. Your order will be processed and shipped same business day if made before 9am PST. Ship times are from 1 to 7 business days, depending on your location. Most parts of California and Nevada get next day delivery. Keep in mind that weekends and holidays are not considered business days by SexToyDropShipping.com and our shipping partners.

 

Can I save frequently used addresses?

You can edit and manage your addresses at anytime by clicking Address Book at the top of the home page. Ensure to click the blue Save Address button at the bottom to save any changes. We advise checking your information before ordering. When you are at the Check-Out page, there is a drop down menu of addresses to choose from. Please pay close attention to your Billing and Shipping Addresses before you submit an order, as we are not always able to change it once an order has gone through. If you have made an error, immediately e-mail your order confirmation and details to cs@sextoydropshipping.com
Under My Account, you can also edit your Addresses, and Change Password.

 

What is your return policy?

Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers. Provided the items have been tested and deemed defective, they may be sent back to us. However, we do not take back items simply because they did not sell, nor do we offer consignment, as we do not re-sell products.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.

This includes, but is not limited to:

  • vibrators and dildos
  • douche/enema kits
  • anal toys, beads and plugs
  • cock and ball devices
  • cock rings and cock sleeves
  • gags and ropes
  • lingerie and men's wear

Lubes, massage oils, condoms, body paints and body jewelry are also not returnable.

 

 

Defective or Damaged Goods

To return damaged or defective goods you need to get an RMA number. Click here to fill out a RMA request form.

 

Can I cancel or add to my order?

In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted. Please order carefully.

 

Can I save my credit card information on the site?

To avoid having to re-enter your credit card information every time you place an order, create a PayPal account and proceed using the PayPal payment method on the site. For security reasons, SexToyDropShipping.ca does not store any credit card information on file.

 

I operate a U.S business. Can I ship orders to Canada?

As a U.S. registered business, you must also have a Canadian Business Address and Billing Address in order to apply, and place orders shipping to Canada. If you have this documentation, please proceed to create an account on http://www.sextoydropshipping.ca
SexToyDropShipping.com only ships orders within the United States.

 

What if I am having technical issues with the site?

The sooner you let us know there is an issue, the sooner it can be resolved. Please contact: tech@pinkcherry.com. For the best experience on our site, please ensure that your browser is up to date. Some browsers we recommend are Google Chrome, Firefox and Safari. Before contacting our tech support, please ensure that your browser is current.

 

How We Measure

Length

The length measurement indicates the entire length of the toy, from top to bottom including any handles and bases. With your toy placed on a seamless hard surface, hold one end of the measuring tape at the tip of the toy's head and extend it to its base. Do not curl the measuring tape over the base.

Length Measurement - Indicates the entire length of the toy, from top to bottom including any handles and bases.

Width

The width measurement indicates the horizontal diameter of the toy's surface at its widest point. With the toy placed on a seamless hard surface, place one end of the measuring tape flat across its widest point. Do not curl the measuring tape around the edges of the toy.

Width Measurement - Indicates the horizontal diameter of the toy's surface at its widest point.

Insertable Length

The insertable Length measurement indicates only the length of the insertable portion of the toy, excluding any surface that is not intended for penetration. With your toy placed on a seamless hard surface, hold one end of the measuring tape at the tip of the toy's head and extend it only to the end of the shaft. If your toy has a harness base, suction base, testicles, or a handle, it is not a part of the toy's insertable length measurement.

Insertable Length Measurement - Indicates only the length of the insertable portion of the toy, excluding any surface that is not intended for penetration.

Girth

The girth measurement indicates the circumference of the toy around its widest point. With the toy held upwards on a hard surface, hold one end of the measuring tape at the center of its widest point, and wrap it around the toy until you're back where you started. Be sure not to overlap the measuring tape to get an accurate measurement.

Girth Measurement - Indicates the circumference of the toy around its widest point.

How can I contact you?

Please click here to contact us

SexToyDropShipping.com (a division of TBMBM US, Inc.)
6165 S Valley View Blvd Suite E
Las Vegas, NV 98118
United States

Home | Shopping Cart | FAQ | Contact Us | Login

View Full Site View Mobile Site